ServiceNow Architecture
ServiceNow Architecture Services
Customizing The ServiceNow Platform To Suit Your Business Needs
ServiceNow follows a multi-tier architecture consisting of three main layers: the client layer, the application layer, and the database layer. Trust us at TechEX Global with all of your ServiceNow architecture needs, and we can provide you with a stable foundation for your digital transformation journey. Learn more about our ServiceNow architecture and the other services we provide.
Client Layer
The client layer is where users interact with the ServiceNow platform through a web browser or mobile application. Having an easy-to-use and user-friendly client layer is important so that each of your clients can have a pleasant experience interacting with your business, encouraging them to return. Our ServiceNow architects have the skills to handle the presentation and visualization of data on this layer, allowing users to access and interact with different ServiceNow modules and features.
Application Layer
The application layer contains the business logic and processes of ServiceNow. It consists of various modules, including incident management, change management, configuration management, and more. Each module is designed to fulfill specific business needs and workflows, providing a wide range of IT service management and automation capabilities. Our expert crafting of this layer will allow you to take full advantage of ServiceNow’s offerings, which can transform your digital business operations for the better.
Database Layer
This layer is where all the data is stored and managed. ServiceNow utilizes a relational database management system to store information related to users, configurations, records, and other entities. We at TechEX Global understand the importance of a high level of security at this layer, considering the amount of sensitive information it could store. This, combined with our understanding of the complexities of this layer, means you can trust us to ensure data integrity, security, and efficient retrieval for optimal performance in our designing of this layer.
Integration Layer
The integration layer in ServiceNow is responsible for connecting and exchanging data with other external systems and applications. It allows your business to integrate ServiceNow with various third-party tools, databases, enterprise applications, and other systems. This layer uses Application Programming Interfaces (APIs) and web services to facilitate data exchange, automate workflows, and ensure seamless communication between ServiceNow and external systems. Our superior ServiceNow architecture services can help optimize this layer for you, enabling your business to streamline processes, improve data accuracy and consistency, and enhance overall efficiency by allowing data sharing and synchronization across different platforms.
Service Portal
The service portal is a user-friendly and customizable interface within the ServiceNow platform. It provides a self-service portal for customers to access various IT services, submit service requests, track their progress, and find relevant information or knowledge articles. The service portal allows users to initiate and track incidents, submit change requests, request access to resources, or seek assistance from the IT service desk. At TechEX Global, we can customize and personalize this layer to align with your organization's branding and specific service offerings. The service portal empowers users to independently seek solutions, reduces the dependency on IT support, and enhances the overall user experience by providing a centralized and intuitive interface for all service-related activities.
Get Started Today
The ServiceNow Architecture is designed to provide a scalable and robust platform for your business to streamline its processes, automate tasks, and provide effective IT service management solutions. Turn to us at TechEX Global for the skills, experience, and expertise to effectively customize ServiceNow to suit your business needs. Contact us to learn more!